Terms of Service

1. Acceptance of Terms

By creating an account or using our Services, you agree to these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

Sapient provides a Generative Engine Optimization (GEO) platform with tools designed to help businesses monitor their presence across AI platforms and coding agents. Our Services include:

• AI visibility monitoring and analytics
• Prompt tracking across AI platforms
• Content suggestions
• Competitor monitoring tools
• Agent analytics

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Accept responsibility for all activities under your account

4. Subscription and Payment

Free Plan

We offer a free plan with limited features. Free plans may be modified or discontinued at any time.

Paid Plans

• Paid subscriptions are billed in advance on a monthly basis
• All fees are non-refundable except as required by law
• We may change our prices with 30 days' notice
• You authorize us to charge your payment method for recurring fees

Credits

Credits are used to access various features of our Services. Unused credits expire at the end of each billing cycle and do not roll over.

5. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Violate the intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Scrape or collect data from the Services without permission
• Use the Services to send spam or unsolicited communications
• Impersonate any person or entity
• Use automated means to access the Services beyond approved APIs

6. Intellectual Property

Our Content

The Services and all content, features, and functionality are owned by Sapient and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you submit to the Services. By submitting content, you grant us a license to use, store, and process that content to provide the Services to you.

Feedback

Any feedback, suggestions, or ideas you provide about the Services may be used by us without any obligation to you.

7. Third-Party Services

Our Services integrate with third-party AI platforms (such as OpenAI, Anthropic, Google, and others). Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for the availability or accuracy of third-party services.

8. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure. AI platform responses, visibility metrics, and recommendations are provided for informational purposes only and may vary. You are solely responsible for any decisions or actions taken based on information provided through the Services.

9. Limitation of Liability

To the maximum extent permitted by law, Sapient shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Sapient and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Services, your content, or your violation of these Terms.

11. Term and Termination

These Terms remain in effect while you use our Services. We may suspend or terminate your access at any time for any reason, including violation of these Terms. Upon termination, your right to use the Services will cease immediately.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the Services after changes become effective constitutes acceptance of the new Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services will be resolved in the state or federal courts located in Delaware. Both parties agree to attempt to resolve any disputes through good-faith negotiation before pursuing other remedies.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Sapient regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.
• Force Majeure: We are not liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or third-party service outages.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and general provisions survive termination of these Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: support@usesapient.com
• Website: https://usesapient.com