Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name and email address.
• Payment Information: If you subscribe to a paid plan, our payment processor collects your payment card details. We do not store full card numbers.
• Content: We collect the prompts, brand information, and other content you provide through our Services.
• Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

• Usage Data: We collect information about how you use our Services, including features accessed, pages viewed, and actions taken.
• Device Information: We collect information about your device, including browser type, operating system, and IP address.
• Cookies: We use cookies and similar technologies to maintain your session and understand how you use our Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with vendors who help us provide our Services (e.g., payment processors, hosting providers, analytics services).
• AI Platforms: To provide our core service, we send prompts to third-party AI platforms (e.g., OpenAI, Anthropic, Google) to analyze responses. We do not share your personal information with these platforms.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your consent or at your direction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may retain certain information for legitimate business purposes or as required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at support@usesapient.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@usesapient.com
• Website: https://usesapient.com